The role
You'll run strategy, backlog and content for Scania's Help Centre, a self-service app for customers using its digital services. You'll also create videos, guides and articles and work with markets.
What you'll do
- Set Help Centre strategy, roadmap and backlog with the product owner
- Define KPIs and targets for usage and CSAT
- Create and maintain videos, articles and PDFs
- Own content guidelines for tonality, design and update processes
- Host the market collaboration group and send regular updates to all markets
What they're looking for
Must-haves
- At least 3 years in a similar communication or content creation role
- Experience with a CMS, digital asset management, Figma or video editing software
- Experience with AWS, Adobe Premiere Pro or Adobe Experience Manager
- Fluent English with excellent written and verbal communication
- CV and any relevant certificates with your application
Nice to have
- Background in fleet management systems, digital services, software or telecoms
- Proficiency in additional languages
Skills and platforms
- Content creation
- Strategic planning
- Content management
- Video editing
- Copywriting
- Figma
- Adobe Premiere Pro
- Adobe Experience Manager
- AWS
- Digital asset management
- Stakeholder management
- KPI tracking
- Project management
- Communication
- Problem-solving
- Customer focus
Perks
- Health center access
- Wellness allowance
- Result bonus
- Flexible working hours
- Company car leasing
- Employee events
The company
Employer hidden.
Company · Automotive
Verified employer, hiring directly. You apply on their own page.
Summarised by Jobs for Creators from the employer's listing. The full post is on their site.