The role
You'll own the lifecycle of Help & Support articles across 20+ regions, written for both clients and an AI chatbot's knowledge base. It's steady operational work on a live knowledge base in a regulated setting.
What you'll do
- Own the lifecycle of Help & Support content across 20+ regions
- Write and structure articles for both readers and AI chatbot retrieval
- Gather and validate updates with stakeholders in global regions
- Investigate wrong chatbot answers and fix them through root cause analysis
- Support content audits to remove duplication, gaps and inconsistencies
What they're looking for
Must-haves
- Excellent written and spoken English
- Confident with content management and publishing systems
- Working understanding of AI tools and interest in AI-driven support
- Stakeholder management across remote teams and time zones
- Flexibility to occasionally work UK hours alongside IST
Nice to have
- Financial services or client-facing content experience
- Video editing or infographics with a design tool
- Additional language at CEFR B1 or above
Skills and platforms
- Content creation
- Knowledge management
- AI chatbot management
- Stakeholder management
- Financial services
- Root cause analysis
- Quality assurance
- Technical writing
- Content lifecycle management
- Data analysis
- Attention to detail
- Publishing systems
- Digital content strategy
- Regulatory compliance
- Cross-functional collaboration
Perks
- Hybrid work
- Mentorships
- Volunteering opportunities
- Social clubs
- Sports clubs
- Extra time off
The company
Employer hidden.
Finance company · Financial Services
Verified employer, hiring directly. You apply on their own page.
Summarised by Jobs for Creators from the employer's listing. The full post is on their site.